Cancellation policy
Purchase Options Cancellation Policy
At our store, we strive to provide a smooth and transparent shopping experience. Please review our cancellation policy below:
Order Cancellation (Standard Orders)
- Orders can be canceled within 24 hours of purchase.
- After 24 hours, orders may already be processed or shipped and cannot be canceled.
Pre-Orders / Made-to-Order Items
- All pre-orders and made-to-order items are final sale.
- These orders cannot be canceled or modified once placed.
Subscription / Purchase Options
- If you selected a subscription or recurring purchase option, you may cancel at any time.
- To avoid being charged for the next billing cycle, cancellations must be made at least 24 hours before the renewal date.
- Once a subscription order is processed, it cannot be canceled or refunded.
How to Cancel
To request a cancellation, please contact us immediately:
- Email: lumenalien.supprt@gmail.com
- Include your order number and request details.
Important Notes
- We reserve the right to cancel any order due to stock issues, payment issues, or suspected fraud.
- If your order is successfully canceled, a full refund will be issued to your original payment method.