Shipping policy

Shipping Policy

Thank you for shopping with Limenalien. Below you’ll find details about our shipping process, delivery times, and related information.

1. Order Processing

  • Orders are processed within same day or next business day (Monday–Friday, excluding holidays).
  • Once your order has been processed, you will receive a confirmation email with tracking information.
  • Orders placed on weekends or holidays will begin processing on the next business day.

Please note: Processing time is separate from shipping time.

2. Shipping Times

We prioritize fast shipping on all orders.

Estimated delivery times:

  • United States: 2–5 business days
  • International Orders: 5–14 business days (depending on location)

Shipping times are estimates and may vary due to:

  • Carrier delays
  • Weather conditions
  • Customs processing (for international orders)
  • High order volumes

We are not responsible for delays once the package has been handed to the shipping carrier.

3. Shipping Costs

  • We proudly offer FREE SHIPPING on all orders.
  • No minimum purchase required.

4. Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

5. Incorrect Address

Please ensure your shipping address is correct at checkout.

If you provide an incorrect or incomplete address:

  • We are not responsible for lost packages
  • Additional shipping fees may apply for reshipment

If you notice an error, contact us immediately at
📧 lumenalien.supprt@gmail.com before your order ships.

6. Lost, Stolen, or Delayed Packages

Limenalien is not responsible for lost or stolen packages confirmed as delivered by the carrier.

If your package is marked as delivered but you did not receive it:

  • Check with neighbors
  • Contact your local carrier
  • Contact us for assistance

We will do our best to help, but we cannot guarantee replacement or refund in such cases.

7. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery at:

📧 lumenalien.supprt@gmail.com

Include your order number and clear photos of the damaged item and packaging.

8. International Shipping

International customers are responsible for:

  • Customs duties
  • Import taxes
  • Additional fees imposed by their country

These fees are not included in the product price or shipping cost.

9. Contact Us

If you have any questions about our Shipping Policy, please contact us:

📧 lumenalien.supprt@gmail.com
🌐 limenalien.ofc